Unified Digital Channels
Completely integrated email as part of the entire solution is a must to be able to organize and quickly assist customers in an effective manner. NGNCloudComm unifies all customer interaction data to give agents the complete context for each customer. In doing so, email becomes a part of the overall customer interaction story, not just a fragmented communication channel.
To deliver the best customer experience, NGNCloudComm provides the most simple, intuitive, and organized end-to-end native blended solution to effectively manage every channel in one place with all customer interaction data.
With the unified agent desktop, agents can hop from a phone call, chat session, email, text, or social interaction all in one unified application, enabling the most productive and focused agent workforce. This is customer-centric technology at its finest.
Open Integrations
Empower your agents with all the tools they need to give the highest level of service. Seamlessly integrate your CRM to provide agents with the complete context they need to understand each customer.
Templates
The ability to create template emails is designed to deliver quick responses to frequently asked questions. Automating routine such as this allows quick response time, increased agent productivity, and lower operational costs.
Auto Responder
Auto responding is a vital part to automate routine tasks so that agents can focus on delivering a more personalized customer experience to customers and so that more customers can be helped at once.
Email Data Analytics
Email is one of the most popular channels and as such your business needs the critical insights that come from emails. These email analytics will give your company a deeper understanding of your customers and how to best improve your customer experience.
Advanced Email Campaigns
With Email being such a popular channel, have the functionality to integrate advanced email campaigns. NGNCloudComm gives you all the flexibility to personalize the email campaign to your specific business preferences and needs.
Provide Quick Responses
In this fast-paced world, give your companies a competitive advantage by showing up for customers when they need it. Responsiveness proves reliability, and that is what creates value for businesses in this customer-centric world.
Email With Added Return On Investment
Increased Agent Productivity
The true advantage of a completely connected omnichannel solution is that the agents have all customer interaction history at their fingertips.
Agents with better tools are able to respond faster and even use auto-responses or templates to repetitive subjects for quicker responding.
Better Customer Service
If not handled right, email can be a difficult channel to navigate. NGNCloudComm allows companies to organize and navigate email in the most effective way possible to provide exceptional customer service through routing and transferring.
NGNCloudComm’s artificial neural network’s connectivity ties all channels into one, and, through our powerful integrations, even the internal systems your business uses can join forces with our platform.
Lower Operational Costs
Through efficiency gains that eliminate downtime by having a single all in one solution, operational costs are lowered.
In addition, NGNCloudComm requires no physical hardware: giving other gains in operational savings.
Powerful Integrations
Foundational to providing exceptional customer experience is the complete information of the customer history. NGNCloudComm seamlessly ties every channel together – in addition to any third-party systems your contact center uses – providing the most personalized customer experience.
